Front Office Agent / Concierge

Hello, I hope you are well and having a great week.

I’m EXCITED to share with you this SUPERB NEW OPPORTUNITY to join a 5 star boutique hotel in Grand Cayman. Here are the BRILLIANT bits:

  • Role:                Front Office Agent / Concierge
  • With:               A 5 star boutique hotel
  • Location:         Grand Cayman
  • Start date:       Right away
  • Salary:             $11USD per hour TAX FREE
  • Working:         6 days a week to start with (peak season) circa 10 hours a day = 60 hours a week / 252 hours a month / $2772USD per month worked (roughly) tax free
  • Benefits:          Service charge (could be circa $1000 – $2000USD per month in high season), 50% of your flight to join the company paid for, food on site whilst working
  • Reporting to:   The Front Desk Manager
  • Working with:  A team of up to 15 in the operation – Receptionists, Bell-team, Administrator, Reservationist

The FABULOUS Role Overview

  • Working side by side of the Front Desk Manager and Front Office Supervisor, you will be offering service excellence for check-in, check-out, questions, compliments, bookings, reservations, complaint handling, room allocation, billing and much more. Your role will be the first point of contact for VIP’s and act as a concierge service to those guests too.
  • You will partner and develop your colleagues to ensure their guest service is second to none. You will support and be the mentor for them.
  • Being one of the first person the Guest sees, you will work as an ambassador for the hotel and ensure that welcomes are FABULOUS.
  • You will manage the cash float, do banking, scheduling and be a butterfly around as and when required.
  • You will go above and beyond!

You The Perfect Candidate

  • You will be currently working as a Front Desk Agent or senior at a 5* luxury boutique hotel.
  • Your working track record will be within 5* properties.
  • You will have experience of working in a Concierge role, dealing with VIP’s.
  • You will have exposure to working alongside or in a reservations team too.
  • If you have worked in the Caribbean 5* boutique hotel previously then that’s definitely a plus.
  • Your CV will show all of the websites of the properties you have worked at for ease of review.
  • You will be immaculately presented in attire and fluent in English articulation – additional languages are definitely a plus.
  • You will be able to present exceptional written references on request.
  • Your personality will be SPARKLING and you will be happy to ensure the team are BRILLIANT at their jobs.
  • You will be happy to work 5-6 days a week to start with.
  • Your CV will reflect your attention to detail and personality with it’s presentation and content.

Additional Key bits!

  • To start asap – April 2024.
  • The 5* hotel in Grand Cayman is a recently refurbished property and the spa is relaunching. There are 52 suites in the 5* hotel property.
  • Accommodation is provided by the hotel for circa 1 week on arrival. Post this, you are supported to find your own lodgings on the island.
  • Free meals in the staff canteen whilst working.
  • 50% off food whilst eating in the guest restaurants (subject to rules and availability)
  • Uniforms provided by the 5* hotel.
  • The 5* hotel will pay for your work permit which takes 1-2 weeks to get with the correct documents (including valid passport, reference, and clear criminal background funded by you). If you leave within 1 year of starting work, you’re required to pay 50% of the work permit back.
  • The client will pay for the flight initially and claim back 50% of the cost through their monthly salary. (subject to costs).
  • The 5* hotel will pay a 50% contribution towards your health insurance – which will cost you circa $100USD as your share per month.
  • Candidates must follow the Grand Cayman island Covid vaccination rules.
  • The contracts offered are permanent contracts – this is a full time permanent role based in Grand Cayman.
  • Interviews will be conducted on What’s App camera and Zoom. Please ensure your What’s App number is on your CV / resume when you apply.
  • Here is a great site to read up on Grand Cayman – 

If this GREAT opportunity is for you, please press APPLY to present your CV for the job. Do remember to ensure your resume has your up to date contact details, website links to where you have been working (for us to click in and see the properties) plus clearly showing your responsibilities and achievements for each job.  I look forward to hearing from you.

Best regards,



Sian Lyon
Phone Line:     +44 (0) 1189 345 900

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